Bellwether Effect Lance Secretan

The Passionate Workforce: Creating Companies that Inspire Customers, Shareholders and Employees

by Lance Secretan

A client recently asked me to support them in enhancing their culture and raising the performance of their team.

Following our discussion they told me that they wanted to focus on “more technical and practical things” first— like, improved writing skills, better time management, and stronger sales  and customer service skills. After focusing on these items, they said, they would ask us to help them strengthen their corporate culture and leadership capabilities.

Isn’t this exactly how we repeatedly get things upside down? If I don’t get along with my boss, or if I don’t enjoy my work, or if I’m not inspired, or if I don’t feel appreciated—you can teach me better writing skills until you are blue in the face, but it won’t have much impact, because I am not inspired enough to learn and grow. We continue to get our priorities mixed up this way.

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