Would you rather live and work in a world where we are inspiring each other — or one where we are focused on the process and mechanics of things? Read why and how the 21st Century is calling on all of us to make this leadership in our interview with Lance Secretan.
Lance is Founder and CEO of The Secretan Center, a former Fortune 100 company CEO and is a pioneering philosopher whose bestselling books, inspirational talks, and life-changing retreats have touched the hearts and minds of hundreds of thousands of people worldwide, and author of 22 books about leadership, inspiration, corporate culture and entrepreneurship.
The purpose of any organization is to provide maximum value to customers and/or other stakeholders. The people who do that are employees. If we need to prioritize at all, we might put the employee as the top priority, because if we inspire employees, they will inspire customers—and, of course, everyone else.
Therefore, the employee is the new customer. This is how Virgin, Southwest Airlines, Starbucks, The Boston Beer Company, The Container Store, EllisDon, HCLTechnologies, New Belgium Brewing and others, have become extraordinarily successful. Southwest Airlines even extends this ranking: employees first, customers second, shareholders third. Ritz-Carlton refers to its employees as “Ladies and Gentlemen” and the company’s motto is “We are Ladies and Gentlemen serving Ladies and Gentlemen.” Continue reading
The Bellwether Effect: Stop Following, Start Inspiring
Working with some of the most inspiring leaders in the world he has pondered why organizations adopt, invest in and continue to support ineffective business practices, often erroneously referred to as “best practices”, even though there is scant evidence that they work, and plenty of evidence that they don’t. Many leaders are so disconnected from the operating and administrative practices of their organizations that they are relying on what they are told by others for their sense of the organization’s pulse. This creates an echo chamber, an “emperor’s new clothes” syndrome, and what Lance Secretan refers to as the accompanying “dissonance”—a perception at the top that all is well, while the experience in the rest of the organization is that it isn’t.