The purpose of any organization is to provide maximum value to customers and/or other stakeholders. The people who do that are employees. If we need to prioritize at all, we might put the employee as the top priority, because if we inspire employees, they will inspire customers—and, of course, everyone else.
Therefore, the employee is the new customer. This is how Virgin, Southwest Airlines, Starbucks, The Boston Beer Company, The Container Store, EllisDon, HCLTechnologies, New Belgium Brewing and others, have become extraordinarily successful. Southwest Airlines even extends this ranking: employees first, customers second, shareholders third. Ritz-Carlton refers to its employees as “Ladies and Gentlemen” and the company’s motto is “We are Ladies and Gentlemen serving Ladies and Gentlemen.” Continue reading
Not long ago, schoolchildren chose what they wanted to be when they grew up, and later selected the best college they could gain admission to, spent years gaining proficiency in their fields, and joined a company that had a need for their skills. Careers lasted lifetimes.
Now, by my estimates, the half-life of a career is about 10 years. I expect that it will decrease, within a decade, to five years. Advancing technologies will cause so much disruptionto almost every industry that entire professions will disappear. Continue reading
It is remarkable, with so much knowledge of modern management practices, that only a small number of companies manage to generate significant revenue from new businesses. Surveys of senior executives indicate that only 6 percent are satisfied with their company’s innovation performance.
To wrap up the 2018 VM Summit, Robert Safian, founder of Flux Group and former editor-in-chief of Fast Company engaged the audience through four lessons and seven questions. His aim was to showcase the kind of tactics that define the modern company. These lessons and questions that Safian went through explored office and organization culture and the need for businesses to focus on “missions.”
Vivek Wadhwa is rejoining his former colleagues at Harvard Law School to run a critically important research project on the impact of technology on jobs and developing policies to mitigate the dangers.
This is with Richard Freeman, the world renowned labor economist, Sharon Block, who helped key labor policies for the Obama administration, and historian/scholar John Trumpbour. The 3-year project at Harvard’s Labor and Worklife program will bring together a who’s who to analyze new data on automation and jobs and to brainstorm on policy.
Thanks to Clark Quinn, Ph.D., we have a wonderful visual image of Nancy Giordano’s talk at this year’s #LSCon. It is fascinating to see how the future, learning, work, and leadership are interconnected. Thank you Clark.